At DFO South Wharf we are committed to offering the total shopping and dining experience and provide the following services to make your time at DFO enjoyable.
Customer Service Desk
The Customer Service Desk, located on the Ground Floor next to Speedo is the first point of contact from Wednesday to Sunday to customers, retailers, venues and external contractors, providing communication to the Centre Management Team and to staff requiring assistance over the weekend trade.
DFO South Wharf is currently undergoing a redevelopment to its existing car park. A new multi-level car park is being built in response to the State Government’s approved plans to expand and develop the Melbourne Exhibition and Convention Centre to help cater for the growing demand for multi-purpose meetings and event spaces.
Upon the completion of the car park development there will be a total of 3170 customer car spaces available at DFO South Wharf in early 2017.
For more information, please click here
There is one food court at DFO South Wharf offering customers a range of cuisines. Whether you're after a quick bite, coffee and cake or a meal, our food outlets have something to suit all tastes. The food court is open from 10.00am until 6.00pm from Saturday to Thursday and 10am – 9pm on Friday.
South Wharf Promenade
DFO South Wharf has direct access to the stunning South Wharf Promenade facing Melbourne's scenic Yarra River. It offers a range of dining and entertainment options and is the perfect accompaniment to a long day's shopping. To view a selection of the restaurants available visit South Wharf Restaurants.
We are happy to welcome bus tour groups to DFO South Wharf. Bookings are essential and should be made through our Centre Management office by calling (03) 9099 1111.
Most major credit cards are accepted in stores. However, we recommend you check with individual stores prior to purchase.
All of our toilet areas offer separate parents rooms with microwaves and change tables.
Lost and Found Property
Please contact Centre Management if you have lost or found an item in the Centre.
Complimentary Wheelchair & Pram Hire
We offer complimentary use of this equipment to make your visit a relaxed and comfortable one. To book a Wheelchair or Stroller, please phone contact our Customer Service Staff.
For hands free shopping experience DFO provides luggage storage service which is available at Centre Management during weekdays and Customer Service Desk on the weekends. This service is free of charge.
Free Public WiFi
Free Wifi is available at DFO South Wharf in the Basement Food Court and Level 1 Homemaker. To connect: Ensure WiFi is enabled on your device. Select the available network profile 'Free WiFi DFO South Wharf' and follow the prompts. Terms and conditions apply
For your convenience, you can find ATMs in the Centre, in the following locations:
ANZ Bank - behind the escalator in the Food Court, in between Dolce Gelateria and Jooce Lab.
National Australia Bank - behind the escalator in the Food Court, in between Dolce Gelateria and Jooce Lab.
Bendigo Bank - bottom of the escalator, in between Studio Coffee and Jay Jays.
Commonwealth Bank - bottom of the escalator, in between Studio Coffee and Jay Jays.
Bendigo Bank - directly in front of the Customer Service Desk (opposite Speedo).
Customers ATM - directly in front of the Customer Service Desk (opposite Speedo).
DC Payments - opposite Converse (Authentic Factory Outlet).
Westpac - opposite Converse (Authentic Factory Outlet).
DC - from the car park exit on Ground Level, walk left towards the Hilton Hotel. The ATM will be on your left, attached to the Urban Hub Food & Liquor store.